Credit Management - What You Need to Know

Course level

Introductory

Delegates

Staff involved in credit control and credit management at all levels who need to gain a broad overview and understanding.

Staff newly appointed to these areas.

Staff about to take on more responsibility for credit management.

Anyone in business wanting to improve their cash flow and reduce bad debts.

Course Content

• Definition of credit control.
• Summarising good, basic credit control practices.
• Planning before the call.
• Reaching the right person.
• Analysing different trader types and the laws appertaining to them.
• Memorandum and articles of association.
• Indicators that trigger legal redress.
• Obtaining a judgement.
• Notification of insolvency.
• Reservation of title.
• The collection process.

Learning outcomes include obtaining a greater understanding of:

• An affirmation of good credit control practices, including telephone collection techniques.
• An appreciation of the skills needed to work effectively with the sales department.
• An understanding of the different customer trading types and the laws relating to them.
• The ability to select credit reference agencies and interpret the information they supply.
• Knowledge of how to effectively target and motivate a team to reduce your company DSO.
• Knowledge of the laws governing litigation on unpaid debt.
• Update on legislation in relation to best practice compliance and the Financial Conduct Authority.

"A CPD certificate of completion will be provided by BPP Professional Education Limited upon request, following attendance."

Course Dates

Location	Dates	Time	Availability
London	25 Sep 2020	9:30 AM - 5:00 PM	Spaces	Book Now