Handling Difficult Conversations with Ease & Confidence

Course level

General

Delegates

The highly interactive course will benefit anyone who wants or needs to learn how to deliver difficult or challenging messages in a clear, timely and effective way.

Overview

Broaching difficult subjects with colleagues and clients is often a daunting prospect for many. People sometimes avoid conflict situations where they need to deliver bad news or where they fear that there will be an adverse reaction to an assertive or critical message. Yet few things are as impressive in business as the ability to discuss difficult issues with honesty, clarity and integrity and to deal in a fair and objective way with the powerful emotions that inevitably arise. This course aims to provide participants with the skills and confidence they need to develop this vital skill-set.

Learning Objectives:

• Understand what makes a message difficult or challenging, and why people are often reluctant to deliver it
• Identify and recognise the barriers to holding difficult conversations
• Be aware of their own personal communication style and recognise counter-productive words and actions where emotions are fully engaged
• Learn and apply effective processes and techniques for conducting difficult conversations
• Maintain control of the conversation process by mastering the techniques necessary for remaining clear and objective, especially where others are seeking to gain control of the conversation

This course satisfies the Solicitors’ Code of Conduct Rule 5 for Solicitors who manage or supervise staff.

"A CPD certificate of completion will be provided by BPP Professional Education Limited upon request, following attendance."

Course Dates

Location	Dates	Time	Availability
London	04 Sep 2020	9:30 AM - 5:00 PM	Spaces	Book Now